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CANT error for image tracing

New Here ,
Sep 10, 2020 Sep 10, 2020

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Recently bought illustrator cc and everything works perfect except for the image tracing. It goes through the process but right before its done I get this error message " The operation cannot complete because of an unknown error. [CANT] "

 

Please help I have no idea how to fix this.

 

Closing the program and reopening it does not fix it.

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Bug , How to

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correct answers 1 Correct answer

Community Expert , Sep 10, 2020 Sep 10, 2020

Does this happen on all images,  and settings? Is this the first time the Adobe suite has been installed on this computer, or may you have residual files from not using the Adobe Cleaner to uninstall? What OS & plug ins are you running.


Reset your prefs. Then Window > Workspace > Reset current workspace.

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Community Expert ,
Sep 10, 2020 Sep 10, 2020

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Which system is it?

Can you please tell us the hardware specifications of your computer, especially the amount of RAM installed?

 

How large is the image you are tracing?

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Community Expert ,
Sep 10, 2020 Sep 10, 2020

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Does this happen on all images,  and settings? Is this the first time the Adobe suite has been installed on this computer, or may you have residual files from not using the Adobe Cleaner to uninstall? What OS & plug ins are you running.


Reset your prefs. Then Window > Workspace > Reset current workspace.

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New Here ,
Jun 11, 2021 Jun 11, 2021

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I have the same problem with all types of images!

 

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Community Expert ,
10 hours ago 10 hours ago

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Did you use the Adobe Cleaner to fully remove and reinstall?

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New Here ,
Jan 24, 2023 Jan 24, 2023

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I have the same problem and it doesn't matter if it's a small image, text or anything that I try to trace I get the same error.

 

I also tried to reset the prefs and nothing, the problem is still happening.

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Community Expert ,
10 hours ago 10 hours ago

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Did you use the Adobe Cleaner to fully remove and reinstall?

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