Cant open .ai files from adobe stock on illustrator ipad

[henriquel47999227]

I have no idea of what's happening... It doesn't even give me an error message when I try to open a file from my stock library, it just doesn't open it. When I try to import the same file from the desktop it says simply "can't open file". It's very frustrating. The video shows exactly how it happens

[Met1]

Does it actually have a file format suffix of .ai? I can't tell from your vid.

[Gina386459537r80]

Did you ever find a solution or answer? I'm using the new Adobe Illustrator for Web and encountering the same issue! I've never had a problem in the desktop app.

[Monika Gause]

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@Gina386459537r80  schrieb:

Did you ever find a solution or answer? I'm using the new Adobe Illustrator for Web and encountering the same issue! I've never had a problem in the desktop app.

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The file might just be too complex to handle for Illustrator on the web.

What file format is it? An EPS? Try and save it as an AI file first.