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Cant save file as .bmp because of invalid request of the Photoshop Adapter

Community Beginner ,
Nov 22, 2023 Nov 22, 2023

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Baguett_0-1700656531884.png

Hey, I am trying to save a file as .bmp but I get this error message. I am using different elements gathered from different .ai files, and saving as .jpeg is no problem. But when trying to save as .BMP (which i need) this problem appears. Anyone know what to do?

 

PS. I had some symbols in my project, and tried to break the link to see if that made any differences, but it did not. Using Illustrator 2024.

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Bug , Import and export

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correct answers 1 Correct answer

Community Beginner , Nov 22, 2023 Nov 22, 2023

I contacted Adobe customer service and they fixed it for me! Dont know how but it works.

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Community Expert ,
Nov 22, 2023 Nov 22, 2023

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I'm not seeing this on a Mac. 

 

Does it work with a new file and a simple shape?

Trying to find out if it is something general or file related.

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Community Beginner ,
Nov 22, 2023 Nov 22, 2023

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It is file related, as creating a new empty file with simple shapes is saving correctly as .BMP files.

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Community Expert ,
Nov 22, 2023 Nov 22, 2023

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Did you use anything raster based in the file?

Placed a raster element?

Used raster based effects?

 

This could be a call to some Windows (system) library going wrong. Maybe you want to contact Customer Care. I have searched that error message, but could only find some ancient threads about it. https://helpx.adobe.com/contact.html 

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Community Beginner ,
Nov 22, 2023 Nov 22, 2023

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I contacted Adobe customer service and they fixed it for me! Dont know how but it works.

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Community Expert ,
Nov 23, 2023 Nov 23, 2023

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Glad you could get it solved.

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