Cant save file as .bmp because of invalid request of the Photoshop Adapter

[Baguett]

Hey, I am trying to save a file as .bmp but I get this error message. I am using different elements gathered from different .ai files, and saving as .jpeg is no problem. But when trying to save as .BMP (which i need) this problem appears. Anyone know what to do?

PS. I had some symbols in my project, and tried to break the link to see if that made any differences, but it did not. Using Illustrator 2024.

[Monika Gause]

I'm not seeing this on a Mac. 

Does it work with a new file and a simple shape?

Trying to find out if it is something general or file related.

[Baguett]

It is file related, as creating a new empty file with simple shapes is saving correctly as .BMP files.

[Monika Gause]

Did you use anything raster based in the file?

Placed a raster element?

Used raster based effects?

This could be a call to some Windows (system) library going wrong. Maybe you want to contact Customer Care. I have searched that error message, but could only find some ancient threads about it. https://helpx.adobe.com/contact.html 

[Baguett · Accepted solution]

I contacted Adobe customer service and they fixed it for me! Dont know how but it works.

[Monika Gause]

Glad you could get it solved.