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clicking on toolbar or other panels hides Illustrator

Community Expert ,
Nov 01, 2023 Nov 01, 2023

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Is anyone else seeing this odd behaviour? It only happens when the application frame is disabled. 

I have rebuilt preferences and reset Workspaces but it's still there.... Mostly!

 

Basic Toolbar is fine but Advanced is the issue.

 

Running Mac OS 14.1 but it was updated before this started happening. Same behaviour in Beta version too. 

 

Stage Manager was the issue I thought but changing settings or switching off makes little difference.

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correct answers 1 Pinned Reply

Adobe Employee , Nov 10, 2023 Nov 10, 2023

Hello everyone,

We're pleased to inform you that the issue has been resolved with the recent macOS update 14.1.1. Please ensure that you've updated your operating system (https://support.apple.com/en-us/HT201541) and share your feedback with us.


Thanks,
Anubhav

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Adobe Employee ,
Nov 01, 2023 Nov 01, 2023

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Hi @derekwatson

 

I apologize for the inconvenience you're facing with Illustrator's behavior on macOS 14.1. It appears that this issue is related to changes in the macOS update.

We are aware of this problem, and a bug has been logged with Apple. Our team is actively working with them on resolving it.

 

In the meantime, a potential workaround is to enable the application frame. However, I understand that this might not be an ideal solution.

Additionally, you can upvote this issue on UserVoice (https://adobe.ly/47gDidc) to receive updates on its status and any potential fixes.

 

We appreciate your patience as we work to address this problem. If you have any more questions or need further assistance, please feel free to ask. Thank you for your understanding.

 

Best,
Anshul Saini

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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Thanks, certainly puzzling as it just seemed to pop up yesterday without any system setting changes

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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I wonder if this is related to another minor niggle in Illustrator... When opening a new file, the three window controls on the top left are hidden under the toolbar as if the window doesn't know the Toolbar is there... Dragging the window over and clicking Maximise then it works...

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Adobe Employee ,
Nov 10, 2023 Nov 10, 2023

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Hello everyone,

We're pleased to inform you that the issue has been resolved with the recent macOS update 14.1.1. Please ensure that you've updated your operating system (https://support.apple.com/en-us/HT201541) and share your feedback with us.


Thanks,
Anubhav

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