Clipping mask releasing issue

New Here ,
Aug 10, 2022 Aug 10, 2022

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My clipping masks release when I open a 2021 version in 2022 version. How do I fix this?

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Draw and design

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Community Expert , Aug 10, 2022 Aug 10, 2022

You could try and reset the preferences. This will erase your settings.

https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

If you do it via renaming the preferences folder, you can revert it if it doesn't help.

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Community Expert ,
Aug 10, 2022 Aug 10, 2022

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You could try and reset the preferences. This will erase your settings.

https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

If you do it via renaming the preferences folder, you can revert it if it doesn't help.

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Adobe Employee ,
Aug 12, 2022 Aug 12, 2022

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Hello @Mary5C53,

 

Sorry to hear about this experience. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try running Illustrator under the root user account (macOS) or a different administrator account (Windows) and check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

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