Color Bar Not Reading

[Daniela26967517ndji]

Hi everyone! I'm having trouble with my color bar on Illustrator. Whenever I use the dropper to look at a color it doesn't read anything. I'm very confused because it was working completely fine yesterday and I rebooted Illustrator and my laptop twice and it didn't seem to fix the issue. Here are some screenshots of how it is not reading and my settings. 

 

 

[Anubhav Majumder]

Hello @Daniela26967517ndji,

Sorry to hear about this experience. I assume you are using a computer running macOS. Would you mind trying the following steps and checking if it helps:

• Close Illustrator
• Allow Illustrator access to Screen Recording (https://support.apple.com/guide/mac-help/control-access-to-screen-recording-on-mac-mchld6aa7d23/mac)
• Relaunch Illustrator

Looking forward to your response.

Thanks,

Anubhav

[kevin stohlmeyer]

First thing to try is check the top checkbox to select Appearances.

If that doesn't work - your interface looks like a Mac.

If so, go to Apple System preferences/Security and Privacy/Screen Recording.

Add Illustrator to the list and relaunch AI.