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community.adobe.com/ no longer accepts critical assessments

Community Beginner ,
May 01, 2023 May 01, 2023

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Adobe has decided they will no longer accept critical assessments of adobe applications on adobe user community forums. Anything viewed as being negative, or slightly controversial has been perp-walked off to a third-party site called uservoice.com, presumably to avoid any semblance of responsibility for never fixing or even addressing longstanding user interface problems. This includes issues brought up years ago that adobe refuses to address. Perhaps the driving force is recognizing that if investors catch even a whiff of all the dissatisfaction within the user base on an adobe website it may have a detrimental effect on stock prices.

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Community Expert ,
May 01, 2023 May 01, 2023

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The forums at illustrator.uservoice.com are the appropriate place to post comments about bugs or other problems in Adobe Illustrator or to write feature requests. Developers at Adobe are far more likely to read such comments there. They don't visit this forum nearly as often.

 

An even more productive alternative would be participating in the Illustrator beta program and posting comments or even feature requests in the Pre-Release forum. Feedback there is even more likely to get attention from developers.

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Community Expert ,
May 01, 2023 May 01, 2023

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This is a public forum with 95% of people being not even staff, but helping in their spare time. We are interested in solving issues, not so much in reading rants.

There are issues that can only solved by the developers. But the developers do not read this forum. So if you are interested in getting your issue addressed, then it is in your own interest that you post to Uservoice. And I assume that you want your issue solved, right? 

 

And by the way: the place where you report bugs is different for all the apps.

 

This is not about issues not being discussed in public, because Uservoice is public as well. Just try it and research something there. It is a nicely sorted database of bugs and feature requests. It even counts them automatically. So if you want to know just how many bugs there are, then Uservoice is even the better place.

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Community Beginner ,
May 01, 2023 May 01, 2023

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Oh, Okay Monika. You must be thinking that I get paid to troubleshoot adobe products. For the thousands of hours I've put in, many of which involved issues known to adobe for years, I don't remember receiving a paycheck either...

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Community Expert ,
May 01, 2023 May 01, 2023

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@Really?3  schrieb:

You must be thinking that I get paid to troubleshoot adobe products. 


 

Where did I write that? 

 

Again: if you have a bug to report, do that at Uservoice. If you need help with your individual issues that you cannot solve on your own, please contact Customer Care. They are able to log into your system. 

 

https://helpx.adobe.com/contact.html 

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Mentor ,
May 01, 2023 May 01, 2023

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"Adobe has decided they will no longer accept critical assessments of adobe applications on adobe user community forums."

Who says? Got an attribution for that?

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