Control, Tool Bars and Tools are gone every time I restart Illustrator

New Here ,
Jul 15, 2022 Jul 15, 2022

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Everytime I restart Illustrator on my desktop and on my laptop the Control, Tool Bars and all my tools on the right side of the screen are gone. I try to click on one my saved workspaces and nothing happens. Yes, I have tried to press the tab key, but it does nothing. Why is this happening and how can I fix it?

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Adobe Employee , Jul 15, 2022 Jul 15, 2022
Hi @keithm34805399, Sorry to hear about your experience. Before resetting the preferences, as suggested by @marliton, you may take a backup of your workspaces. Locations of the workspaces are as follows: macOS: ~/Library/Preferences/Adobe Illustrator <version> Settings/en_GB/Workspaces ~/Library/Preferences/Adobe Illustrator <version> Settings/en_GB/Modified Workspaces Windows 10:  C:\Users\<your username>\AppData\Roaming\Adobe\Adobe Illustrator <version> Settings\en_US\x64\Workspaces ...

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Adobe Community Professional ,
Jul 15, 2022 Jul 15, 2022

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Hi. Have you tried resetting the preferences? https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

 

Marlon Ceballos.

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Adobe Employee ,
Jul 15, 2022 Jul 15, 2022

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Hi @keithm34805399,

 

Sorry to hear about your experience. Before resetting the preferences, as suggested by @marliton, you may take a backup of your workspaces. Locations of the workspaces are as follows:

 

macOS:

  • ~/Library/Preferences/Adobe Illustrator <version> Settings/en_GB/Workspaces
  • ~/Library/Preferences/Adobe Illustrator <version> Settings/en_GB/Modified Workspaces

Windows 10

  • C:\Users\<your username>\AppData\Roaming\Adobe\Adobe Illustrator <version> Settings\en_US\x64\Workspaces
  • C:\Users\<your username>\AppData\Roaming\Adobe\Adobe Illustrator <version> Settings\en_US\x64\Modified Workspaces

 

After taking the backup of workspaces, reset the preferences, and copy & paste your backup workspaces to the exact location.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,
Anshul Saini

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