Copy and paste resulting in ungrouping changing colours

New Here ,
Feb 24, 2022 Feb 24, 2022

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Hi I have recently found that when I copy and paste something even in the same document it changes any PMS colour to CMYK and also ungroups it.

 

also sometimes if I copy text and paste it changes the font of the text

 

if I try again it works correctly so seems it is a bug i need to fix, I am on the latest illustrator.

 

any help?

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Adobe Community Professional ,
Feb 24, 2022 Feb 24, 2022

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Please check if you have any clipboard enhancing utility interfering.

Try to close all other apps to see if any of them causes the problem.

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New Here ,
Feb 24, 2022 Feb 24, 2022

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Hi I uninstalled illustrator and reinstalled it, it has happened to someone I work with last year also but he did not find a solution.
I have no other apps open and it only happens now and then, if I copy and past again it works as normal

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Adobe Community Professional ,
Feb 24, 2022 Feb 24, 2022

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Is there anything installed in your system that does something to the clipboard. This need not be something you deliberately launch.

It could also be some antivirus utility.

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New Here ,
Feb 24, 2022 Feb 24, 2022

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No nothing at all, it is really confusing how it only does it some times and if I do the same action again it is normal.
I will try get a video.
It has only started since updating to Monterey from big sur.

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New Here ,
Feb 24, 2022 Feb 24, 2022

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Here is a video showing the problem.

It is really frustrating because I work at a printers and this colour changing is really bad if missed.

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New Here ,
Feb 24, 2022 Feb 24, 2022

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looks like it doesnt let me upload a video 😞

 

 

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New Here ,
Feb 28, 2022 Feb 28, 2022

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Anyone got ANY idea whats going on? it is so frustrating having to check what I have copied is actually what is pasting.

 

new install still gives the same results

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Adobe Community Professional ,
Mar 01, 2022 Mar 01, 2022

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Maybe you should contact Cuastomer Care. They can login to your system.

https://helpx.adobe.com/contact.html

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