Copy/Paste Crashes Illustrator

[chelseyl50310254]

Hi, I am currently struggling with Illustrator crashing constantly. ctrl +c or Ctrl + v both do not work and crash the application without any information why. Also using the menu items (copy or paste) crash the application. I have uninstalled, reinstalled, cleaned CC, checked my fonts folder, removed preferences. Everything I find I have been trying with no luck. I also went down from the 2017 version to 2015.3 still no dice. This has been happening ~2 weeks so I removed anything in that time frame from my pc. Any other recommendations?

Running on a Windows 10 Dell Precision 5510 - Using an enterprise adobe id

[Bill Silbert]

Did you try manually removing the preferences or did you use the Control-Alt-Shift upon opening the program? If you have not manually removed the preferences they can be found at: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number].

[chelseyl50310254]

I have removed them manually- still crashes. Also nothing optimizing the clipboard.

[Monika Gause]

Please contact Customer Care:

Contact Customer Care

They can log into your computer to fix stuff.

[Monika Gause]

Do you have any extension installed in your system that enhances the clipboard?

[Nikhil R Gupta]

Hi chelseyl50310254 ,

Do you use Digital Guardian data prevention software on the machine? If yes, please try disabling the Digital Guardian. There will be 3 services that is associated with the application (Scan, security and vulnerability). Please disable and then restart and try to check if the application works.

You may also try restarting machine in safe mode and check if that works. Let me know the results.

Thanks,
Nikhil Gupta

[anupant · Accepted solution]

Hi chelseyl50310254 ,

Please let me know if you have any backup utility or backup software if so please uninstall them, also check if you can update  your windows 10 to the latest update, also please check if you have a software by the name of Digital Guardian, please let us know if uninstalling or updating that solves the issue for you.

[chelseyl50310254]

Yes it was the digital guardian that was causing the issue - I have since updated my digital guardian and now it is working

[Nikhil R Gupta]

Hi chelseyl50310254

Glad to know that everything sorted out.

Regards,

Nikhil Gupta

[jayp54914869]

Hey, I just had this same issue in 2020 (AI 2020), most current Windows 10 Build as of this date.

Did not have 'Digital Guardian' as far as I can tell, but I disabled Clipboard history in Windows Settings > Clipboard and that fixed it.

[jarhart]

I'm having this issue now and my clipboard history was already off.

[Manel5CE5]

Thanks!! This solved my problem. I activated the history clipboard because I though it could be a nice windows feature but it totally crushed my copy/paste action in Illustrator. Once you deactivate the clipboard history all is working as expected!

[junn5FC8]

Open a new files, select all the things you wanted copy and drag using Alt to the new files(it will crashed for a while, just dont ust Ctrl C or Ctrl V). Then, select all your unused swatches and delete at the new file. You suppose able to copy and paste without crashed after this.