Crach no Illustrator

New Here ,
Jul 22, 2022 Jul 22, 2022

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Estou produzindo uma arte de encarte no illustrator, quando tento exportar o programa cracha e tenho que reinicir, perdendo todo o trabalho, porem reinicio, tento salvar denovo e cracha, sem parar.

Upei o video que gravei do problema.

 

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Bug , Performance

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Adobe Employee , Jul 22, 2022 Jul 22, 2022

Hi @defaultaa005i774sjx,

 

We are sorry about the crash. Would you mind trying the steps suggested in this helpx article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html#file-open-and-save)?

 

If it doesn't help, would you mind sharing a few details like:

  • The exact version of Illustrator & OS
  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)? Try saving the file locally on your desktop. Ensure all your files and links are on
...

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Adobe Employee ,
Jul 22, 2022 Jul 22, 2022

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Hi @defaultaa005i774sjx,

 

We are sorry about the crash. Would you mind trying the steps suggested in this helpx article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html#file-open-and-save)?

 

If it doesn't help, would you mind sharing a few details like:

  • The exact version of Illustrator & OS
  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)? Try saving the file locally on your desktop. Ensure all your files and links are on the desktop if it crashes again.
  • Please submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html).
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report, and we can assist you accordingly.

 

Looking forward to your response.

 

Thanks & Regards,
Anshul Saini

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Adobe Community Professional ,
Jul 22, 2022 Jul 22, 2022

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Try resetting you Illustrator preferences. This will reset the program to its defaults and hopefully fix the issue.

To do so:

For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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