Crash Issue with CC 2019

[adomitsfine]

I was able to use illustrator on my computer yesterday just fine. Suddenly today when opening the program it will crash within 20 seconds of being open. I do not know what the issue is bc i dont mess with settings. I have sent in about 4 crash reports with no response

[bluegraphics]

I have the same problem

[DaveC44]

Im having the same problem with Illustrator & InDesign

[bcombe]

Same problem here, Illustrator and Indesign, across multiple computers. Started happening about an hour ago, best guess. All macs, various OS versions. Tried rolling back Illustrator to a later version and that didn't help.

[twentiethdesign]

Same problem

Illustrator 23.01

PC / Windows 10 Pro

Tried uninstalling and reinstalling, same problem

[SBaryla]

Same thing: Illustrator was fine yesterday, and now Illustrator and InDesign crash after a few seconds.

Mac High Sierra 10.13.6

Current versions of Illustrator and InDesign.

[SBaryla]

Crash Report

[chrisk94644902]

Same on both mac and pc

[Gast]

Me too! Exact same issue.

I CAN'T WORK!

[johnatthecastle]

Same here. Mac OS 10.13.6, up-to-date CC 2019.

Illustrator, InDesign, and Photoshop are unusable. My department in my company relies on them.

[DaveC44]

MacOS Majave

Version 10.14.2

Illustrator V. 23.0.1

InDesign V. 14.0.1

[bluegraphics]

Same issues here.

Illustrator & Indesign.

Different machines.

Same same.

Started an hour or so ago.

[thanhk81145207]

I also have the same problem. Within the last hour the moment I open Illustrator it crashes.

[dreamscapeprinting]

Same exact symptoms here. It was working fine this morning. No changes made since.

[chrisk94644902]

MacOS Majave

Version 10.14.2

Illustrator V. 23.0.1

InDesign V. 14.0.1

Process: Adobe Illustrator [1566] Path: /Applica - Pastebin.com

[Gast]

With so many people reporting this issue, it has got to be Adobe's problem. Has anyone been able to get through to support? ANY answer would be helpful. I'm missing deadlines here!

[nicole2882]

I've been on hold for 27 minutes and counting...:(

[Srishti Bali]

Hi Everyone,

Greetings from Adobe!

We are extremely sorry about the inconvenience caused. We are currently investigating the root cause of the issue. Please keep submitting the crash report with your email IDs and share event viewer logs(see screenshot) in case you are using Windows system.

Regards,

Srishti

[karene66948018]

[bmatlockdesign_prof]

Same problem and timing as everyone else. No updates since it started crashing both Illustrator and Indesign.

A response would be nice that doesn't ask me if I have tried turning it on and off again.

AI 23.0.1

ID 14.0.1

2017 MBP 10.14.2

**Tried downgrading to 23.0.0 and still experienced crash. Not deleting my custom setup preferences or any of that, that would be a bigger headache.

[bluegraphics]

im on the phone with a gentelman in India

[bluegraphics]

45 minutes, they are collecting information, as they are aware of issue but don't have a solution, yet

[emilys56320438]

Same here. Sent a crash report with no response. Literally can't do any work, even though all was fine not only 30 minutes ago. Now it won't stay open more than ten seconds.

Working with most recent version of Illustrator on MacOS High Sierra V 10.13.6 (I plan to upgrade to Mojave today)

[nicole2882]

It's crashing on Mojave too

[qizhao]

Same here! It happened all of a sudden 30 mins ago and tried uninstall and install but nothing helps!! Using macOS Sierra....

[ThomasJewell]

I have the same issue.

Windows 7 Pro with Service Pack 1 and updates

Illustrator 23.01

[Update: I uninstalled and reinstalled using CC, and was still unable to open the program]

[Second Update: I was able to start the program if I was not connected to our server/the Internet]