Crash on dragging colour to swatches palette

[spaceprobe]

Illustrator still crashes when I drag a swatch to the Swatched palette. This has been happening since I first set up and used this Mac (Mini M4 Pro), and Adobe CC setup in early Jan.

Illustrator 29.2.1

Previous post: https://community.adobe.com/t5/illustrator-discussions/i-can-consistently-crash-illustrator-by-dragg...

It's getting tiresome for me.

Just to say at the beginning: this is a new Mac with a completely new installation of CC, Illustrator, Bridge (for syncing colour setup), Photoshop, Indesign.

Mac OS 15.1 was newly installed, but has recently been updated to 15.3. Migration from another/old Mac was not done - all is new and pristine.

I have reset illustrator prefs several times, reinstalled illustrator, reinstalled Bridge. Each one twice (the second time I manually went into the prefs folder and deleted all things Illustrator and/or Bridge).

Do this...

(I have previously used Bridge and chosen Europe pre press in the colour settings. The following is the way I have been starting new jobs for 20+ years.)

1/ New document - intent print

1a/ on checking Edit > Assign profile; CoatedFOGRA39 is in use (default for me) (the issue occurs whether you do this or not)

2/ switch colour palette to show cmyk sliders (the issue occurs whether you do this or not)

3/ in swatches palette: select all unused, delete (the issue occurs whether you do this or not)

4/ make a swatch somehow (either adjust sliders or import a graphic and use colour dropper on it

5/ drag the newly created colour swatch from the Colour palette to the Swatches palette (I have mine docked together)

Illustrator quits on dropping the colour in swatches!

It may not be the first time you drop the colour swatch, or the second, but - for me - it always quits, on 3rd or 4th (often, 1st or 2nd, too).

Recovery data is not saved in ~/Library/Preferences/Adobe Illustrator 29 Settings/en_GB/DataRecovery

Any suggestions?

[Anubhav M]

Hello @spaceprobe,

I'm sorry to hear you're having this problem despite trying the suggested solutions. To check this with the product team, I will need you to submit the crash report.

Kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4hNXiJc).

Looking forward to hearing from you.

Anubhav

[spaceprobe]

Done. Get back to me if you need more info.

[Anubhav M]

Hello @spaceprobe,

I have shared the details with the product team for further investigation. I will update this thread as I have more info.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

[spaceprobe]

Halloo. Any progress on this? I'm still suffering from the issue.

[Anshul_Saini]

Hi @spaceprobe,

Thanks for following up and patience. We are still investigating the issue. Could you please check if updating to Illustrator v29.3 resolves the issue. If the problem persists, it would be helpful if you could submit a fresh crash report (as done previously) for better tracking. Additionally, if possible, a screen recording demonstrating the steps leading to the crash would provide valuable insights for the product team.

Looking forward to hearing from you.

Best,

Anshul

[spaceprobe]

Still siffering this issue. I'm on 29.3.1 and Mac OS 15.3.2

Additionally - I have completely wiped the Mini back to factory state. Actually Apple did this because I don't have another suitable Mac to do it properly. So now this is a COMPLETELY new install, Mac OS, CC, Illustrator - everything has been re-installed on my Min M4 Pro after it was restored to factory conditions.

I have attached a video showing the crash - all I have to do is drag a newly made swatch.

It's getting a bit silly now, and I feel like Adobe aren't really doing anything to help me, yet they make sure to take my money every month.

[Anubhav M]

Hello @spaceprobe,

I completely understand how frustrating this can be. I have forwarded your observations with the product team and will update this thread as soon as I have more info.

Feel free to reach out if you have more questions. I'd be happy to help.
Anubhav