Crash Using 3D Illustrator

New Here ,
Mar 28, 2022 Mar 28, 2022

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Crash Using 3D Illustrator, when you click on 3D the software simply crashes and nothing can be done, just exit the software. what can be done?

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Draw and design

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Community Expert ,
Mar 29, 2022 Mar 29, 2022

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The most likely cause is simply an inadequate or misconfigured graphics hardware, so update your drivers and check the relevant options in the AI prefs and all that. Everything else will require soem actual system info and other technical details.

 

Mylenium

 

 

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Adobe Employee ,
Mar 29, 2022 Mar 29, 2022

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Hello @Shiran0D45 ,

 

Sorry to hear about the experience. 3D features can be resource intensive, however, I completely understand how frustrating crashes can be. We have documented a few suggestions that might help while working with 3D features on this page. If that doesn't help, I would request you to share the following details:

  • Are you facing this problem with a particular file?
  • Does it crash while clicking on a specific 3D feature like, Bevel Inflate etc. ?
  • Screenshot of the Task Manager/Activity Monitor.
  • Are you using any other apps alongside Illustrator? 
  • Exact version of the OS and Illustrator
  • Crash Report for Illustraor
    While submitting the crash, report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.


Looking forward to hearing from you.

 

Thanks,

Anubhav

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