• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Crash when adding new design element to cc library.

New Here ,
May 21, 2024 May 21, 2024

Copy link to clipboard

Copied

Hello!
When I add a graphic element to a CC library Illustrator freezez and crashes. I tried existing library, new library, simple objects, complet ojects...all crash.

TOPICS
Bug

Views

80

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
May 21, 2024 May 21, 2024

Copy link to clipboard

Copied

Did you already try resetting the Illustrator preferences?

If that does not help, you might need to reset the OOBE folder.

See answer by Mike Gondek here: https://community.adobe.com/t5/illustrator-discussions/illustrator-27-7-won-t-open-stuck-on-initiali...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 21, 2024 May 21, 2024

Copy link to clipboard

Copied

Hello @Paul Popescu,

Hey there, we understand how frustrating it can be to encounter crashes in the middle of work. I hope the suggestions Monika shared helped resolve the problem. If not, would you mind trying the suggestions shared in this help article (https://adobe.ly/4aplw8E) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4bJPYeG). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 21, 2024 May 21, 2024

Copy link to clipboard

Copied

Nope...This didn't work.
I treid everything..even an older version...same stuff.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 17, 2024 Jun 17, 2024

Copy link to clipboard

Copied

LATEST

Apologies for the delayed response, @Paul Popescu. I hope the issue has been resolved. If not, please feel free to DM me. I would be happy to assist.

 

Best,
Anshul Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines