Crash when adding new design element to cc library.

[Paul Popescu]

Hello!
When I add a graphic element to a CC library Illustrator freezez and crashes. I tried existing library, new library, simple objects, complet ojects...all crash.

[Monika Gause]

Did you already try resetting the Illustrator preferences?

If that does not help, you might need to reset the OOBE folder.

See answer by Mike Gondek here: https://community.adobe.com/t5/illustrator-discussions/illustrator-27-7-won-t-open-stuck-on-initiali...

[Anubhav M]

Hello @Paul Popescu,

Hey there, we understand how frustrating it can be to encounter crashes in the middle of work. I hope the suggestions Monika shared helped resolve the problem. If not, would you mind trying the suggestions shared in this help article (https://adobe.ly/4aplw8E) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4bJPYeG). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

[Paul Popescu]

Nope...This didn't work.
I treid everything..even an older version...same stuff.

[Anshul_Saini]

Apologies for the delayed response, @Paul Popescu. I hope the issue has been resolved. If not, please feel free to DM me. I would be happy to assist.

Best,
Anshul Saini