Crash when trying to edit artboards

Explorer ,
Apr 07, 2022 Apr 07, 2022

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After the last Update it is impossible to edit the artboards.
When I try, Illustrator freezes and after a while the program crashes.
I'm unable to make dokuments with different artboardsizes or edit existing dokuments.

Working is not possible this way :(((

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Community Expert ,
Apr 07, 2022 Apr 07, 2022

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Have you tried resetting your preferences using Preferences/General and clicking the button?

If so, what are you specs? OS version, AI version, Graphics Cards, RAM, etc.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Explorer ,
Apr 08, 2022 Apr 08, 2022

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Deleted preferences and set everything up again. problem remains. It worked before the last update. Apart from that, all self-created page templates were gone after the last update. Something like that is absolutely counterproductive and always costs time that I can't charge a customer for.
Graphiccard: AMD Radeon Pro 580, 8GB

iOS 12.2.1, 64 GB RAM

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Community Expert ,
Apr 08, 2022 Apr 08, 2022

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Try turning off your GPU in Preferences/Performance.

If it resolves, that points to an issue with the graphics card or compatibility.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Explorer ,
Apr 08, 2022 Apr 08, 2022

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this was the first i've tryed. 

Illustrator crashed with and without this option.

 

and before the last update there where no problem with the same hardware.

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Community Expert ,
Apr 08, 2022 Apr 08, 2022

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You should be able to roll back to the previous build using the CC Desktop app for now so you can get back up and running.

Other options are to uninstall and remove preferences and reinstall, but that is not a guarantee.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Adobe Employee ,
Apr 12, 2022 Apr 12, 2022

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Hello @Pix-FX Design,

 

Sorry to hear about this experience. I hope the steps provided by Kevin helped you. If not, kindly share a few more details like:

  • Please confirm if you are using Illustrator version 26.2.1
  • Where are the files located (Internal/External/Network) drive?
  • Are you facing this problem with specific files? If yes, kindly share a download link to the file here or via DM.
  • Please submit the Crash Report by following the steps in this article: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html
    While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Looking forward to hearing from you.

 

Thanks,
Anubhav

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