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crash

Community Beginner ,
Dec 02, 2024 Dec 02, 2024

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ive been trying to do my work and illustrator just keeps crashing over and over especially when i ctrl+v or do anything besides type.

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Adobe
Community Expert ,
Dec 03, 2024 Dec 03, 2024

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Which version and system is it?

Are you using any third party plugins?

Did you already reboot the computer and reset the preferences? The latter will erase all your settings.

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Adobe Employee ,
Dec 03, 2024 Dec 03, 2024

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Hello @minameh,

I understand how frustrating it can be to encounter crashes in the middle of work. I hope Monika's suggestions helped resolve the problem. If not, kindly confirm the version of the OS/Illustrator so I can better assist you.

Also, try running Illustrator after rebooting your computer in Safe Mode (Windows / macOS) and trying the suggestions in this help article (https://adobe.ly/4igBQxC) and share your observations.

Looking forward to hearing from you.

 

Anubhav

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Community Expert ,
Dec 03, 2024 Dec 03, 2024

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Was your computer's installation of Adobe Illustrator working normally before? If so, did the crashes start occurring after an update to the computer's operating system or a driver to a device attached to the computer? Multiple factors can be involved in causing repeated application crashes.

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