Crashing on Layers Palette

[Lisa_Baudry]

Hi there, I'm working on a 35MB file with about 8 layers. I'm preparing the file for print and just wanted to flatten layers, but everytime I go into layers palette the app crashes. This seems very unusual, can anyone help. 

I've tried duplicating the file and opening it again. I've tried force quitting a number of time. Then I uninstalled and reinstalled and still the same. 

Regards, Lisa

[Monika Gause]

Why do you want to flatten layers?

If this is going to print, just export a PDF and send it to the service company.

[Lisa_Baudry]

Yes I have to supply an .ai file for this situation. It makes the file smaller and cleans it up for production. That's all. Thanks for your reply : )

[Monika Gause]

Flattening layers won't make you a smaller file.

What will make you a smaller file is getting rid of unnecessary paths.

Layers organize your file and flattening them just deletes the layers not the artwork.

What might helps is connecting them if there are just path segments.

unitid them if they are overlapping.

[Anubhav M]

Hello @Lisa_Baudry,

We understand how frustrating it can be to experience crashes. Would you mind trying the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps? Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,
Anubhav

[Lisa_Baudry]

THanks Anubhav, I've resolved it now.