Creating a new AI document makes adobe crash

[Lara Emilie]

Hi,

I need help as I cannot create a new document anymore. Whenever I click new and then select the preset I want or create a new one, it looks as if it's working, then it crashes and I get the message. AI is up to date so I have no idea why it keeps crashing. 

How do I contact someone from adobe to get some help? I'm getting tired of having it crash every week and not being able to work on it properly.

[Monika Gause]

You can contact Customer Care and have them take a look into your system:

https://helpx.adobe.com/contact.html

[Anshul_Saini]

Hi @Lara Emilie,

Thanks for contacting our technical support. I am just following up to see if the issue is resolved for you or not. If not, would you mind trying the steps on this helpx article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html)?

Also, would you mind submitting the crash report as suggested in this helpx article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html)? This would help us investigate the crash.
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and assist accordingly.

Let us know how it goes. We will be looking forward to your response.

Thanks,
Anshul Saini