Creative cloud and illustrator

[Mohamed Redha31893138ziue]

Good morning,

I bought the creative cloud subscription about 2 weeks ago and now adobe lightroom and ilustrator are asking me to pay to use them I don't understand why this is happening?

Could anyone help me please ?

[Monika Gause]

Please try this: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html 

[Anshul_Saini]

Hello @Mohamed Redha31893138ziue,

I understand your concern. It seems that despite your Creative Cloud subscription purchase, Adobe Lightroom and Illustrator are prompting you to pay again. This issue can be resolved.

I recommend trying the following steps:

• As Monika suggested, try the steps suggested on the following helpx to stop the trial mode after your purchase: Stop Creative Cloud Trial Mode After Purchase.
• Try logging out and then signing in using the Google login method during the sign-in process. This approach might help resolve the issue you're facing.

If the problem persists, please don't hesitate to reach out to us.

Best regards,

Anshul Saini