Creative Cloud libraries glitches every 5 seconds

New Here ,
Jul 20, 2022 Jul 20, 2022

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Is anyone else getting this error? So sick of restarting this glitchy program. Time to find something that sucks less than Adobe. It used to be so good, and I'm SO done at this point. 

 

anotheradobeerror_Screenshot 2022-07-19 151645.png

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Adobe Employee , Jul 21, 2022 Jul 21, 2022

Hello @lyndsih6198524,

 

Sorry to hear about this experience. I would request to try the steps shared below and share your observations:

 

  1. Quit all Adobe applications.
  2. Use the Creative Cloud Cleaner Tool to remove the Creative Cloud Desktop app, CoreSync, and CC Library.
  3. Download the Creative Cloud Desktop application.
  4. Re-launch Illustrator

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Expert ,
Jul 20, 2022 Jul 20, 2022

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In order to help can you please provide the version of Illustrator and what operating system that you are using? Please also report as to what you were doing when the problem occurred. Does it always happen during a particular operation? Or does it occur randomly? Please give details.

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New Here ,
Jul 20, 2022 Jul 20, 2022

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Illustrator is fully up to date v 26.3.1. Windows 11. When I restart the
program, the libraries are available on the first file I work on. However
when I open any new file, the libraries are no longer available.

--
Lyndsi Pratt

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Adobe Employee ,
Jul 21, 2022 Jul 21, 2022

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Hello @lyndsih6198524,

 

Sorry to hear about this experience. I would request to try the steps shared below and share your observations:

 

  1. Quit all Adobe applications.
  2. Use the Creative Cloud Cleaner Tool to remove the Creative Cloud Desktop app, CoreSync, and CC Library.
  3. Download the Creative Cloud Desktop application.
  4. Re-launch Illustrator

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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