Creative cloud not showing new updates

[default0s6pjpzu9761]

Hi All,

My current version of Illy is 28 but should be 28.5

Creative Cloud says Illy is up to date.

How do I fix?

Thanks

Mike

[Ton Frederiks]

Did you try logging out of the CC app, restart your machine and log in again?

[default0s6pjpzu9761]

Hi Tom,

Sign out is greyed out.  maybe thats a clue?

So I shut down computer without signing out.

After restarting computer i opened CC app and im signed in .

Updates still showing the same.

[Ton Frederiks]

There is a Quit Creative Cloud, but restarting should do it.

Maybe this forum can help you better:

https://community.adobe.com/t5/creative-cloud-desktop/ct-p/ct-creative-cloud-desktop?page=1&sort=lat...

[Anubhav M]

Hello @default0s6pjpzu9761,

Sorry to hear about your experience. I hope Ton's suggestions helped resolve the problem. If not, kindly try the following steps to see if it helps:

• Close all Adobe applications
• Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/4bNHvrc)
• Reinstall the Creative Cloud Desktop application (https://adobe.ly/3yQ8Ies)
• Relaunch Illustrator

Looking forward to hearing from you.

Thanks,

Anubhav