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Creative cloud not showing new updates

New Here ,
Jun 03, 2024 Jun 03, 2024

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Hi All,

My current version of Illy is 28 but should be 28.5

Creative Cloud says Illy is up to date.

How do I fix?

 

Thanks

Mike

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Adobe
Community Expert ,
Jun 03, 2024 Jun 03, 2024

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Did you try logging out of the CC app, restart your machine and log in again?

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New Here ,
Jun 03, 2024 Jun 03, 2024

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Hi Tom,

Sign out is greyed out.  maybe thats a clue?

So I shut down computer without signing out.

After restarting computer i opened CC app and im signed in .

Updates still showing the same.

 

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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There is a Quit Creative Cloud, but restarting should do it.

Maybe this forum can help you better:

https://community.adobe.com/t5/creative-cloud-desktop/ct-p/ct-creative-cloud-desktop?page=1&sort=lat...

 

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Adobe Employee ,
Jun 05, 2024 Jun 05, 2024

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Hello @default0s6pjpzu9761,

Sorry to hear about your experience. I hope Ton's suggestions helped resolve the problem. If not, kindly try the following steps to see if it helps:

 

  • Close all Adobe applications
  • Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/4bNHvrc)
  • Reinstall the Creative Cloud Desktop application (https://adobe.ly/3yQ8Ies)
  • Relaunch Illustrator


Looking forward to hearing from you.

 

Thanks,

Anubhav

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