Delay to sync files on cloud

New Here ,
Apr 13, 2022 Apr 13, 2022

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I work with ipad and macbook at the same time, however I notice that it takes a long time for the files to sync, even with a good internet connection.

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Performance , Sync and storage

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Adobe Community Professional ,
Apr 13, 2022 Apr 13, 2022

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Could you please post how long that is?

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New Here ,
Apr 13, 2022 Apr 13, 2022

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Something like 5 minutes for a simple .AI file, it impacts my workflow a lot.

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Adobe Community Professional ,
Apr 13, 2022 Apr 13, 2022

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I believe that. It sometimes takes some time in my files as well.

 

Your Cloud account has sufficient space?

Are perhaps firewalls running that prevent things from accessing your computers?

Did you try logging out and then logging into your account again on both devices?

 

You could contact Customer Care so they can take a look inside your system to check this out https://helpx.adobe.com/contact.html

Since this also affects the CC app, maybe asking over in the other forum might give you additional insight: https://community.adobe.com/t5/creative-cloud-services/ct-p/ct-cc-services?page=1&sort=latest_replie...

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