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I work with ipad and macbook at the same time, however I notice that it takes a long time for the files to sync, even with a good internet connection.
Could you please post how long that is?
Something like 5 minutes for a simple .AI file, it impacts my workflow a lot.
I believe that. It sometimes takes some time in my files as well.
Your Cloud account has sufficient space?
Are perhaps firewalls running that prevent things from accessing your computers?
Did you try logging out and then logging into your account again on both devices?
You could contact Customer Care so they can take a look inside your system to check this out https://helpx.adobe.com/contact.html
Since this also affects the CC app, maybe asking over in the other forum might give you additional insight: https://community.adobe.com/t5/creative-cloud-services/ct-p/ct-cc-services?page=1&sort=latest_replie...