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different WxH when opening the same file

New Here ,
Feb 27, 2025 Feb 27, 2025

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When opening the same Illustrator file on two PCs here, they have different WxH size when clicking on a particular element in the file!

Both PCs have up to date illustrator installed through CC

Can you let me know how this might be?? and how we could change things so that both PCs see all elements the same?

I have included a screenshot with the 'problem' element selected, and the illustrator file

 

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Bug , Performance , Tools

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correct answers 1 Correct answer

Community Expert , Feb 28, 2025 Feb 28, 2025

The one with the larger size has "Use Preview Bounds" turned on. It can be controlled in the Align Panel menu or Preferences General.

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Adobe Employee ,
Feb 27, 2025 Feb 27, 2025

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Hello @DarrenG46&2,


Would you mind sharing a sample file after uploading it to a file-sharing service and sharing screenshots from both computer showcasing the issue so I can check it with the team?

Looking forward to hearing from you.

 

Anubhav

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New Here ,
Feb 28, 2025 Feb 28, 2025

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Here is the link to download the file, and a screenshot from each PC

 

https://we.tl/t-ajqkeolvou 

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New Here ,
Feb 28, 2025 Feb 28, 2025

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Hi,
Thank you for your reply
Here is the original Illustrator file, and a screenshot from each of our PC's highlighting the same element, showing different sizes
One has the bounding box visible, the other does not
I have checked all the relevant preferences that i can think of are set the same on both PC's
If there is anything else i can change/check, please do not hesitate to let me know


Kind regards,



Darren Gilkes

Production Artworker



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Community Expert ,
Feb 28, 2025 Feb 28, 2025

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The one with the larger size has "Use Preview Bounds" turned on. It can be controlled in the Align Panel menu or Preferences General.

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New Here ,
Mar 03, 2025 Mar 03, 2025

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Perfect! Thank you so much for your reply

I have never knowingly turned "Use Preview Bounds" either on or off - could you tell me what it is used for?

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Community Expert ,
Mar 03, 2025 Mar 03, 2025

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Good to hear that helped.

It can be usefull to know the total size including the stroke weight or if a Transform effect is used, the total of the number of copies.

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New Here ,
Mar 03, 2025 Mar 03, 2025

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Makes perfect sense.

Thanks again for your reply 🙂

 

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