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Direct Selection Tool Crashing Illustrator

Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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It has started occuring in the last couple months where I will use the Direct Selection tool to, say select a shape within a group, and Illustrator disapears and there's a crash report pop-up. I thought maybe it was due to some complex shapes, but it has happened with objects as simple as a circle. Just happens randomly, and lately it has been occuring almost daily for weeks now. I'm scared to use the tool because I'm afraid it will crash the program- though I have to say Ai has gotten really good at saving progress before a crash so not a lot of lost progress. Mostly annoyance and losing momentum. 

 

Technical notes:

- Macbook Pro M2 Max - 63GB Memory - 4TB HD

- Running Ventrua 13.6.2

- Illustrator version 28.2 (I will try updating to 28.3...)

- I've tried restarting, shutting down, close other programs, nothing effects it  

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Community Expert ,
Mar 14, 2024 Mar 14, 2024

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When was the last time you rebooted that computer?

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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Most often, I reboot my computer everyday first thing in the morning. 

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Community Expert ,
Mar 14, 2024 Mar 14, 2024

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And this is happening with all files?

Did you already reset the preferences?

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Community Beginner ,
Mar 14, 2024 Mar 14, 2024

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Yes, happens with all files. I work on a lot of projects week to week so it's definitely not one .ai that is corrupt. 

I haven't tried reseting my preferences. Could it be related? I'm open to trying, though I'd rather not lose all my settings (any way to back it up?). 

I'm open to ideas! I haven't seen anyone else complaining about this issue yet, so it could just be me. I also have Astute Graphics plugins, but those have rarely if ever crashed Ai. It's just weird that it ONLY happens with Direct Select. Something about that tool specifically is causing the issue. I appreciate you reaching out and trying to help me!

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Community Expert ,
Mar 14, 2024 Mar 14, 2024

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If you quit Illustrator and then rename the preferences folder, then you can revert that reset in case it doesn't work.

Did you update the AG plugins so they are fit for your version?

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Adobe Employee ,
Mar 15, 2024 Mar 15, 2024

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Hello @Ben28813845qvsl,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/49VBjwj) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3v3tnKB). We appreciate your time and patience in helping us resolve this issue.

Looking forward to hearing from you.

Thanks,
Anubhav

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Community Beginner ,
Mar 25, 2024 Mar 25, 2024

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Hi Anubhav and Monika,

 

Thanks to both of you for staying connected and helping me with this issue, I'm sorry I haven't had time to troubleshoot the issue again as I've just been burried in time-sensitive work all week- and this week is looking the same. The two things I will try from your link Anubhav is reseting preferences and doing a clean install of Illustrator using the Cleaner tool. I will try to do that this week, but with my work load I can't have anything go wrong to get things done so I may wait. 

The next time a crash happens I will collect the Crash Report - I wasn't aware that I could do that, so thanks for that. I was editing a RAW photo in Bridge (not photoshop) last night and it suddenly crashed, but I don't think that is related, just making a note of it. 

 

Thank you again so much!

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Community Beginner ,
Apr 01, 2024 Apr 01, 2024

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Hi again! Thanks for your paitence!

 

The crash being triggered by the Direct Select tool just happened again- this time I saved the Crash Report and have attached it here. I haven't tried reseting Preferences yet, but I can try the this week. Let me know if there is anything else I can provide that might be useful for diagnosing the issue. Thank you!!

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Adobe Employee ,
Apr 01, 2024 Apr 01, 2024

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Hello @Ben28813845qvsl,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying to disconnect your Wacom tablet (if any) or remove the Wacom drivers installed to check if it helps? Also, try disabling the Astute plugins and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Apr 19, 2024 Apr 19, 2024

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I too have been experiencing the same issue. For met seems to be when I'm trying to select a complex graphic with the direct selection tool. I have 3 seats of Illustrator with identical set ups including Mac Studio, OS 14.4.1 and Illustrator 28.4.1 with Esko Deskpack plugins. Only one mac is exibhiting the problem. If I release the group the elements can be selected with the selection tool without issue.

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Community Expert ,
Apr 19, 2024 Apr 19, 2024

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And ESKO is installed on all of the Macs?

Anything else that is installed? Magnet? Rectangle?

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New Here ,
Apr 19, 2024 Apr 19, 2024

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Yes, Esko is installed on all 3 Macs. We us no additional plugins.
 

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Community Expert ,
Apr 19, 2024 Apr 19, 2024

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Magnet and Rectangle aren't Illustrator plugins. They are whatever ... system extensions, apps, I do not know. But they interfere with Illustrator.

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Community Beginner ,
Apr 25, 2024 Apr 25, 2024

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I have been experiencing the same issue as well. SUPER frustrating. Can't edit even mildly complex illustrations without it crashing.

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Explorer ,
Apr 25, 2024 Apr 25, 2024

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same problem. started after updating to 28.4.1.

Super happy im paying $700 for this.....

 

Had to revert to 28.3. where the issue doesnt occur.

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Adobe Employee ,
Apr 25, 2024 Apr 25, 2024

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Hi @Bempster, @ginam84532222, @gfks,

 

It sounds like you're all experiencing a frustrating issue with Illustrator crashing when using the Direct Selection Tool. Let's try a few troubleshooting steps to resolve this:

 

Check for Third-Party Plugins or Apps: Ensure that there are no third-party plugins or apps running alongside Illustrator that could be interfering with its functionality.


Submit Crash Report: Please submit the crash report using your Adobe email address. You can follow the steps outlined here: https://adobe.ly/3v3tnKB. Sharing the crash report will help us investigate and resolve the issue more effectively.


Test Under Safe Mode: Try running Illustrator in Safe Mode to see if the issue persists. This can help identify if the problem is caused by a conflicting system extension or app. If Illustrator runs without crashing in Safe Mode, it indicates that a third-party component might be causing the issue.


We appreciate your cooperation and patience in resolving this matter. Let us know if you need further assistance or if you have any other questions.

 

Best regards,
Anshul Saini

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Community Beginner ,
May 02, 2024 May 02, 2024

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Quick update since it's been a while.

The problem hasn't occured as frequently since I removed and reinstalled Astute Graphics, updated Illustrator, and updated to MacOS to Sonoma (I'm not sure which of those had an effect). I have attached my most recent crash report on April 22, triggered again by the direct selection tool. Just wanted to say it has been happening less, but the issue can still occur. 

 

On another note related to selection: 

I know there is likely a seperate thread focused on this issue, but it happens 2-5 times everyday. The error is objects or text refuse to de-select, whether it is hidden, click off, Deselect All is hit. Only solves is to close and re-open the project, or sometimes isolating the offending object fixes it. The error often occurs after an undo/ re-do command is hit. There is no error report I can share for this problem unfortunately. If you know any way to fix this I'd love to know, but since it has been around for years unsolved I don't have high hopes. 

 

Thank you all for taking the time to read and offer solutions! 

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Adobe Employee ,
May 03, 2024 May 03, 2024

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Hello @Ben28813845qvsl,

Would you mind sharing more details, like the OS/Illustrator version, whether Illustrator behaves this way with all files, and a screen recording of the problem so that we can investigate this further? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.


Looking forward to hearing from you.

Thanks,
Anubhav

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