Distorted and colorfully pixelated PNG appears upon importing into Illustrator.

[EWieber]

Using File/Place to import a PNG screen shot, that I took from my iPhone, into Illustrator the image appears distorted and colorfully pixelated, see attached.  Any fixes for this issue?

[Monika Gause]

Please try and open the image in Photoshop and then resave it.

[EWieber]

I have already successfully opened screen shots in Photoshop, without the distortion, and resaved them.  That definitely works.  I don't want to do that though.  Illustrator used to Place the screen shots without any distortion.  I'm more interested in a fix within Illustrator.  Especially since this is something that I commonly do in my design work.

[Monika Gause]

Illustrator simply isn't able to import each and every flavour of PNG.

[Doug A Roberts]

Specifically, save it in 8-bit RGB. Illustrator doesn't support 16-bit, which is what this appears to be.

[Ton Frederiks]

"Illustrator doesn't support 16-bit, which is what this appears to be."

I guess it is something else, Illustrator seems to place 16 bits png files fine.

[Doug A Roberts]

So it does. Did that change recently or am I missing something?

https://community.adobe.com/t5/illustrator/what-is-happening-with-illustrator-and-importing-pictures...

[Ton Frederiks]

I don't think it is the 16 bits, I can place 16 bits png files saved in Photoshop even in CC2017.

It is probably more a problem of the iPhone files.

[Doug A Roberts]

CS6 seems fine with them too. But I can find lots of references to Illustrator not supporting 16-bit files, including this from Ashutosh:

https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/31515037-io...

I also have faint and probably false memories of testing this with PS files a few years ago.

Edit: Although, all the references do seem to ultimately go back to iPhone screenshots.

[Ton Frederiks]

Converting and saving them as 8 bits in Photoshop seems to fix them.

And they stay fixed if you convert them back to 16 bits in Photoshop and save them.

[Ton Frederiks]

Can you share the file?