document work area appears blurry

[dasom_Lee]

If you drag to work with the preview enlarged, the work area preview will look blurry.
The more you zoom in, the more severe the symptoms are.
There wasn't until the last version of 2023, but it came up at some point.
Due to the nature of the work, there are many cases where the work is small, so it is enlarged and modified.

It's quite disruptive to the workflow. Please fix it quickly Adobe...

Below are the things I've done before.
Attached is the video as well.

<Things I've tried>
- Upgrade computer RAM, cpu, graphics card
- Check on 3 computers
- Initialization
- Initialize configuration settings
- rename and reset folders in %appdata%
- Check after installing an earlier version of illustration
- Check after installing the latest illustration version
- Upgrade/downgrade graphics card drivers to the latest
- Turn off gpu acceleration (not a fundamental solution)
- Check Windows Update(?)
- Update/Remove and reinstall the Wacom driver
- Check by file capacity (at least one letter appears in the blank document. No matter file size.)
- Pixel Preview settings has always been unchecked
- The file path is local, not server.

People who have experienced the same symptoms,

why don't you form a league with me? ¯\_(ツ)_/¯ 

**Don't say turn off gpu perfomence** ☹☹☹
I upgraded my graphics card to the latest to take advantage of gpu. 

---------

Sentences with a translator, not as smooth as locals.
I ask for your understanding if you felt bad.

[Monika Gause]

Please post information about your hardware and system.

[dasom_Lee]

ok

windows10 latest version

cpu: intel core i7-12700F

mainboard: mag b760m

memory: 32gb

gpu: geforce rtx 3060

ssd or hdd

It's been a while since I changed my computer,

and even with the same specifications or lower specifications,

it's a problem that didn't happen before.

[Anubhav M]

Hello @dasom_Lee,

I'm sorry to hear about your experience. I tried replicating this behavior on my end but could not. Would you mind confirming the resolution/refresh rate set for your monitor(s) under Windows settings, so I can check it with the team?

Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4gNPKWP) and share your observations.

Looking forward to hearing from you.

Anubhav

[dasom_Lee]

The monitor resolution is 2560x1440px and refresh rate is 60Hz.

As I use NVIDIA, the link below is not applicable.

It's the same if I follow there your guide.

One interesting thing is that the more you zoom in, the more severe the symptoms become, and the symptoms disappear when they exceed 10000%.

Is there an option that can be covered by NVIDIA control panel?

[Anubhav M]

Hello @dasom_Lee,

Thanks for sharing the details. Would you mind trying the suggestions shared in this tutorial video (https://adobe.ly/4fLi9vl) to see if they help?

Looking forward to hearing from you.

Anubhav

[dasom_Lee]

I tried the way you told me, but all failed. It very very bothers me from the standpoint of mainly dealing with small images and graphics.

[Anubhav M]

Hello @dasom_Lee,

I have sent you a DM. Kindly check.

Anubhav