. Appreciate the help!
I don't know if this is still an issue but DotImpact only has capital letters and some special characters available.
Probably conflicting with some other (free) font you've downloaded recently.
Your other docs are likely in all caps. As Kevin stated that font has no lowercase letters, so there is nothing Illustrator is doing wrong in your screenshot.
Please start a new thread - this is unrelated to the original post.
There was an unrelated post that the admin removed.