• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

Dropshadows appear lighter after updating to 28.1

Explorer ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

I just updated to 28.1. I re-opened the file I was working in right before, and now all the dropshadows I had in the file are lighter (some almost invisible). Did the settings change or something? The dropshadow values are all the same as they were. This is happening in all files.

TOPICS
Bug , Draw and design

Views

335

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

How is your color management setup?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

I'm not sure if I'm understanding your question correctly. Could you clarify?

EDIT: I understand now, this is referring to "Color Settings".

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

I rolled back a version, and it is displaying correctly, so I think it does have something to do with 28.1.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 13, 2023 Dec 13, 2023

Copy link to clipboard

Copied

As Ton already guessed: your color management might be set up differently which could explain this.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 14, 2023 Dec 14, 2023

Copy link to clipboard

Copied

I'm not sure how it would be different in 28.1 if it's working fine in every other version though. My settings have not changed.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 14, 2023 Dec 14, 2023

Copy link to clipboard

Copied

Have you compared your colour management settings between versions?

Edit > Colour Settings

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 14, 2023 Dec 14, 2023

Copy link to clipboard

Copied

The settings are identical between versions.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 14, 2023 Dec 14, 2023

Copy link to clipboard

Copied

You can have multiple versions installed. Do they still look different if you open them in both the old and the new version and compare them side by side?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 14, 2023 Dec 14, 2023

Copy link to clipboard

Copied

I did not install them at the same time, but I checked the color settings in both versions separately and verified that they are the same. I have also compared screenshots from both versions and I know the dropshadows are very different. In the newest version I can barely see them.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 14, 2023 Dec 14, 2023

Copy link to clipboard

Copied

You can try with two versions and compare to find what settings make the difference.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 14, 2023 Dec 14, 2023

Copy link to clipboard

Copied

At this point, I believe I have checked every setting that I can think of and they are identical. I will stay on the older version for now.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 14, 2023 Dec 14, 2023

Copy link to clipboard

Copied

That's ok. If you want at some point in the future update Illustrator, you can choose to leave this version instaled for comparison.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 15, 2023 Dec 15, 2023

Copy link to clipboard

Copied

I've been testing this today and found a definite difference. This is side-by-side on the same monitor:

 

DougARoberts_0-1702633712032.png

 

Colour settings/profiles identical (as it's the same file):

DougARoberts_1-1702633827628.png

I've asked the question in prerelease, will see if they respond.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 15, 2023 Dec 15, 2023

Copy link to clipboard

Copied

There was an existing uservoice report from a Japanese user. I have added an English version:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47566373-drop-s...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 09, 2024 Jan 09, 2024

Copy link to clipboard

Copied

LATEST

I'm also gettingthis issue. If I make a PDF from illustrator the PDF will display dropshadows (and objects with opacity adjustments) as far darker in Acrobat than in illustrator.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines