DWG/DXF files are unable to open after updating latest versions 2021

[Carolina16B8]

I have read many posts about this issue and no one have ever give a solution for this. 

After updating to latests versions (2021) dwx/dxf files are unable to open in Illustrator, we really need a solution and no, it doesn't work after disabling GPU performance!  I have been working with dwg files in illustrator for many years now and with this latests versions it doesn't work. Error 2067 appears. 

[Ashutosh_Mishra]

Hi Carolina,

Sorry to hear about your experience. Would you mind sharing the version of the OS & Adobe Illustrator? Are you using M1 machine? 
Have you tried installing the latest version(2022) & checked if you're able to open the files? Also, would it be possible for you to share some of the DXF files? We'll be happy to take a look.

Looking forward to your response.

Regards,

Ashutosh

[adami20083267]

Hi Ashutosh,

I am also experiencing the same problem, I too work in the textile industry and am now unable to open DXF files in Illustrator 2022. I used to get around this by using older verions of the software (24) which still allowed for DXF files to be opened but since updating to 2022 the older verions of illustrator are not available to download, the oldest version I can see is 25.4.1 which still throws up the "Unknown Error (2067)" message.

Is there a fix for this problem as it has a massive impact on my day to day work?

Haydn

[Anshul_Saini]

Hi @Carolina16B8 & @adami20083267, 

We are sorry about the trouble & delayed response. This issue was fixed in v25.0.1, but it has resurfaced in the later releases. I have forwarded this issue to the product team, and they are currently working on it. I would suggest you, please be patient and stay tuned for the updates. If you need your DXF or DWG files converted into Illustrator files, please DM your file to me, and I will try my best to deliver it to you. You may upload the DWG/ DXF file to Creative Cloud/ Dropbox/ Google Drive or any similar service.

Regards,

Anshul Saini

[Jasper266975536vr7]

Problem still exists!!

Illustrator 2023 (27.0) craches when opening a dwg od dfx file.

Same dwg file is opend by Illustrator 2021 (26.0).

Why is this problem not yet solved?

working on windows system

[Anshul_Saini]

Hi @Jasper266975536vr7,

We are sorry about the crashing! I know that's really frustrating. Would you mind sharing the file with us here or via DM with me, which is causing the crash?

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, please use the same email address as the one used here so we can locate it quickly.

Looking forward to your response.

Thanks,

Anshul Saini