el programa se congela

[fabrizio37372495utri]

hola a todos queria saber si alguien puede ayudarme, entro al illustrator pero tarda en cargar la interfaz como tambien se congela al momento de trabajar o tambien al momento de guardar solo aparace la pestaña en negro. Si alguien sabe que puedo hacer seria de mucha ayuda gracias. 

[Monika Gause]

Can you please tell us your system and version number?

If this is your issue, can you try those tips? https://community.adobe.com/t5/illustrator-discussions/illustrator-opens-with-blank-window/td-p/9227... 

[Anubhav M]

Hello @fabrizio37372495utri,

We understand how frustrating it can be to encounter technical issues while working in Illustrator. Would you mind sharing the memory dump by uploading it to Google Drive/Dropbox/etc. and sharing a public link to it, so we can check it with the product team:

Steps to collect Memory Dump on Windows :

1. Open Task Manager
2. Right click on Adobe Illustrator task process
3. Click on Create Dump file
4. Once the dump is created, there will be a .dmp file created in temp folder(Location will be visible on dialog once dump is completely written)

Steps for macOS:

By default, macOS disables core dumps for most applications. To enable core dumps, you'll need to execute the following command in Terminal:

sudo launchctl limit core unlimited

After the crash, macOS typically generates a crash report which can be found in the following directory:

~/Library/Logs/DiagnosticReports

Also, during crash, a pop-up dialog appears. Click Report... to save the report to system reports. 
You can use the following steps to locate the system reports in your system: 

Click the launch pad and search for Console.

In Console, click System Reports on the left pane. 

Search for Crash report having the filename with a prefix as Adobe Crash Reporter_YYYY-MM-DD where YYYY-MM-DD is the date on which the file is saved.

Right-click on the report file and click Reveal in Finder to get the logs which can be shared.

Looking forward to hearing from you.

Thanks,
Anubhav