Elements of Menu and ability to resize window not responding

[chopshopstore.com]

Last week it was that I couldn’t select anything in the manin menu. It was just frozen. I did an update and now the menu is somewhat accessable— but I cannot manually resize a window, and while the drop menus open… nothing responds. If I say close, save, copy, paste, anything. The main menu is diabled and only looks like it is working. 

[Anubhav M]

Hello @chopshopstore.com,

We understand that encountering technical issues can be frustrating. Would you mind trying to reset Illustrator's preferences as described in this article (https://adobe.ly/3TTEzDs) and checking if it helps?

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator and a screen recording of the problem (https://adobe.ly/3SkcRhK), so we can investigate this further.

Looking forward to hearing from you.

Thanks,
Anubhav