• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Elements of Menu and ability to resize window not responding

Explorer ,
Jan 14, 2024 Jan 14, 2024

Copy link to clipboard

Copied

Last week it was that I couldn’t select anything in the manin menu. It was just frozen. I did an update and now the menu is somewhat accessable— but I cannot manually resize a window, and while the drop menus open… nothing responds. If I say close, save, copy, paste, anything. The main menu is diabled and only looks like it is working. 

TOPICS
Bug

Views

45

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Adobe Employee ,
Jan 14, 2024 Jan 14, 2024

Copy link to clipboard

Copied

LATEST

Hello @chopshopstore.com,

We understand that encountering technical issues can be frustrating. Would you mind trying to reset Illustrator's preferences as described in this article (https://adobe.ly/3TTEzDs) and checking if it helps?

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.



If the problem persists, kindly share more details, like the exact version of the OS/Illustrator and a screen recording of the problem (https://adobe.ly/3SkcRhK), so we can investigate this further.

 

Looking forward to hearing from you.

Thanks,
Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines