Empty canvas, file layers visible - Illustrator on Windows

[bmftech]

Please Help with this issue. [video]

[Oh.N8]

Hey @bmftech 

Sorry you are having this issue.
You may consider shutting down the program and restarting your computer. 
Or
Uninstall and reinstall the program. 

Cheers,
O. Nate

[Anubhav M]

Hello @bmftech,

I am sorry to hear about your experience. I hope Oh.N8's suggestions helped resolve the problem. If not, try pressing the Ctrl/Cmd + E keys to see if it helps. Also, try exporting this file as a PDF, opening it in Acrobat, and sharing your observations.

Looking forward to hearing from you.

Thanks,

Anubhav