Erro a abrir arquivo no illustrator

[Bea38643891ucm2]

Não consigo abrir um documento do illustrator que criei esta tarde, porque diz que o tenho de abrir na aplicação onde foi criado, embora eu esteja a usar o mesmo aplicativo e a mesma versão. Alguém sabe como resolver?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[creative explorer]

@Bea38643891ucm2 did you restart your Illustrator application if it's a one-off? By any chance is the file corrupted? 

[Bea38643891ucm2]

I did restart de illustrator, Idk if the file is corruped, how do I check that?

[Srishti Bali]

Hi @Bea38643891ucm2

Apologies for the delayed response. I am hopeful that the issue is fixed by now. We've recently rolled out version 28.6, which includes several bug fixes. Could you let us know if you're still encountering the same issue with this update? If so, you’re welcome to share the file with us, and we'll do our best to help recover it.

If the file is confidential, you can send it via direct message. Just click on my name to open my profile and then select "Message" to send it privately.

We’re here to help!

Regards,

Srishti