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Hello @Cintiaamr ,
Sorry to hear about this experience. I would request you to share a few more details like:
Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/using/setting-preferences.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.
Looking forward to hearing from you.
Thanks,
Anubhav
Note: Marked correct for visibility.
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meu computador apresenta o mesmo erro!