Erro ao abrir o arquivo

New Here ,
Apr 27, 2022 Apr 27, 2022

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Bom dia pessoal, Eu salvei um arquivo como sempre faço mas fui abrir ele e a primeira que abre é uma janela de exportação de texto e quando só dou ok o arquivo abre tudo em branco. Poderiam me ajudar com isso?  Muito obrigado!

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Bug , Sync and storage

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Adobe Community Professional ,
Apr 27, 2022 Apr 27, 2022

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Hi.

  • Are you sure you're opening an illustrator file (.ai)?
  • Please check if you're trying to open a temp file instead of the .ai
  • What happens if you import that .ai file on Photoshop?

 

Marlon Ceballos.

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New Here ,
Apr 27, 2022 Apr 27, 2022

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Sim, estou abrindo como Ai normal.

Vox24220140lofh_0-1651068447290.png

Vox24220140lofh_1-1651068475542.png

 

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Adobe Employee ,
May 03, 2022 May 03, 2022

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Hi @Vox24220140lofh,

 

Sorry to hear about that. Generally, when the "text import option" dialog box pops up after launching a file, it means the file has gotten corrupted. Please confirm where this file was saved and where it is currently stored when you tried opening it (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

 

Would it be possible for you to share the download link to the file?

 

We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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