Erro ao imprimir via Adobe Illustrator.

[Eduardo21955864avel]

Olá,

Na minha organização tenho um usuário específico que, ao enviar o arquivo trabalhado para a impressora da rede/local, recebe a mensagem de Crash do Illustrator.

O relatório do erro está anexado a esta publicação.

Todos os pacotes Adobe estão atualizados na última versão (Creative Cloude Adobe)

Todos os drives da placa de vídeo estão atualizados

Configurações:

Windows 10 Pro

16 GB RAM

AMD FX(tm)-8300 Eight-Core Processor @ 3.315 Hz

NVIDIA GeForce GTX 1050 Ti 4GB VRAM

[Anubhav Majumder]

Hello @Eduardo21955864avel ,

Sorry to hear about the problem you are facing. I hope it has been fixed by now. If not, request you to provide a few more details like:

• Exact version of Illustrator and the OS
• When did the user start facing this problem?
• Have you tried re-installing the printer and setting it as default on the user's computer?
• Could you share the Crash Report for Illustrator?
  While submitting the crash, report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.
• Could you try resetting the preferences for Illustrator and share your observations with us?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article. 

Looking forward to hearing from you.

Thanks,

Anubhav

[Eduardo21955864avel · Accepted solution]

Hello!

I was able to solve the problem by reinstalling the printer.

Thank's for your help!

[Anubhav Majumder]

Glad to hear that. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

Thanks,

Anubhav