Erro ao salvar

New Here ,
Mar 09, 2022 Mar 09, 2022

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Já tentei todas as etapas do tutorial https://helpx.adobe.com/br/illustrator/kb/fix-unknown-error-issues.html

 

E ainda assim não consigo salvar arquivos em .ai.

 

Já desinstalei e reinstalei o Illustrator... continua bugado.

 

Podem me ajudar?

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Adobe Community Professional ,
Mar 09, 2022 Mar 09, 2022

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Try to turn OFF Preferences > File Handling > Save in Background.

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Adobe Employee ,
Mar 18, 2022 Mar 18, 2022

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Hi @Raquel-Ribeiro,

 

We are sorry for the trouble. The product team is aware of the issue, and they are currently working on a fix. I would request you to please be patient & stay tuned for updates. In the meantime, please use the workaround suggested by @Ton Frederiks. I hope it helps!

 

Regards,

Anshul Saini

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi @Raquel-Ribeiro,

 

We are glad to inform you that this issue has been fixed in the latest Illustrator update, v26.2.1, released yesterday. I would request you to turn on the "Save in background" setting after updating Illustrator and let us know how it goes.

 

Regards,

Anshul Saini

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New Here ,
Apr 06, 2022 Apr 06, 2022

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Hi @Anshul_Saini! Thank you very much! It worked!

 

Regards,

Raquel Ribeiro

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