Error 12003 on launch and how can I contact Adobe support?

[Brugada288868554m01]

My illustrator app is crashing on the launch, showing error 12003 

"that it's likely on Adobe side and bla bla bla" 

how do I fix this issue and how can contact Adobe support? 
I tried to go through live chat and request to speak with agent, I get a response "our agents available at open hours" and that's it. No matter if I contact them during working hours or not. 

[Monika Gause]

This is the error database:

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

Your error number is not in it. Are you sure it's not a typo?

@Anubhav M can you help?

[Brugada288868554m01]

Yep.. that's why I'm so puzzled and can't even get through to the support agent in the chat today... 

this is what I get every time I'm trying to open illustrator and it's crashing, giving me this message 

[Brugada288868554m01]

Just in case: I am connected to the internet and my other Adobe programs are working 

[KingThoyle]

Also having this issue. Using an old macbook I haven't opened in awhile and can't get illustrator to stay open for more than a second before getting this error. 

[default26465612ioeb4q]

same problem here. I Have updated my Mac from Ventura to Sonoma + Adobe applications from 2024 to 2025 and no more possible to run my apps with same error message.

Frustrating !

[Monika Gause]

Did you already reset the preferences of Illustrator?