• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Error: Can't open the illustration. File is locked or in use. ID: -54

Community Beginner ,
Apr 01, 2022 Apr 01, 2022

Copy link to clipboard

Copied

I am trying to open some shutterstock eps files from 2015 and getting the following error message. It will not open in any other program or allow me to place it into an existing files. Any suggestions?

Screen Shot 2022-04-01 at 12.22.35 PM.png

OS Monterey 12.3

Adobe Illustrator 26.0.2

TOPICS
Bug , Performance

Views

2.8K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Mentor , Apr 01, 2022 Apr 01, 2022

Try copying and pasting a file into a different folder.

Votes

Translate

Translate
Adobe
Mentor ,
Apr 01, 2022 Apr 01, 2022

Copy link to clipboard

Copied

Try copying and pasting a file into a different folder.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 01, 2022 Apr 01, 2022

Copy link to clipboard

Copied

That worked, thank you!

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

it's not worked, any other way?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied


@supriadi31699128qwm2  schrieb:

it's not worked, any other way?


 

And your file is also a shutterstock file?

And it's located where?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

Are you able to drag the file onto your desktop and open it from there?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 10, 2024 Jan 10, 2024

Copy link to clipboard

Copied

I am having the same issue as of this week (Jan 9, 2024). I tried copy/pasting files into a new folder and it didn't work. I also dragged it to my desktop and that didn't work either. Same error message. Any other suggestions? Most files were created in older versions of .ai if that helps. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 10, 2024 Jan 10, 2024

Copy link to clipboard

Copied

LATEST

Hi @Fiona34713696ccq3,

 

I'm sorry to hear that you're experiencing a similar issue. Since you've already tried copying the files to a new folder and to the desktop, let's try a few more steps:

 

  • Check File Size: Verify that the copied file on the desktop has a reasonable file size. If the file size is unusually small, it might indicate a problem with the file.

  • File Corruption: If the file was created in an older version, there's a possibility of corruption. Consider trying to open other files to see if the issue is specific to certain files or if it's a more widespread problem.

  • Permissions: Ensure that you have the necessary permissions to access and modify the files.

 

If the issue persists, please share the file with us and confirm the location where it was originally stored. Additionally, providing the version of Illustrator you're using and the OS version would be helpful for further assistance.

 

Feel free to reach out if you have any more information or if you need further assistance.

 

Best,

Anshul Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines