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error code 2067 for Illustrator Creative Cloud 2022 license

Community Beginner ,
Nov 03, 2021 Nov 03, 2021

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Hello guys!   I'm Tei from thailand.

i want to downgrade Illustrator[Creative Cloud] version from   26.0.1  to 25.0.1 
error code2067.png

 

can you recommend me please!
Because it shows error code 2067 when I open the ".DXF" file.
But befor update to version 26.0.1 it works.
[ Previously it was version 25.0.1, it works. ]

  Thank you for support.

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Bug, Feature request

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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Hi there,

 

Sorry about the trouble. I would request you to share a few more details like:

  • OS and version of Illustrator
  • Is the issue related to a specific document?
  • Could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or via DM. We will take a look at it.
  • Where are the DXF files saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

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Community Beginner ,
Nov 06, 2021 Nov 06, 2021

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Hi Anshul Saini,

Thank you for reply!

 

OS and version of Illustrator

          Windows 10Pro X64 and Illustrator 2022 V.26.0.1


Is the issue related to a specific document?

          Yes,  It a specific document.

 

-  Where are the DXF files saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

           location file on the HDD Computer

 

- Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.

           Not update antivirus, but i have a uptodate Version Illustrator 2021 V.25.0.1     to   Illustrator 2022 V.26.0.1 .  after update  i cannot open

.DXF file

Please see link file as detail below

https://shared-assets.adobe.com/link/262cca1a-7308-4e08-6af2-1518b27849b2

 

 

 

 

Thank you for support Mr.Anshul Saini

from Tei

 

 

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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Thanks for sharing the file. I checked the file and also got the same error when I opened the file in v26.0.1 and v25.4.2. But it did open in the v24.3.2, and there was one font missing. 

Anshul_Saini_0-1636496961520.png

So I have saved the file as .Ai (https://shared-assets.adobe.com/link/c4489c8c-f055-4be5-5fef-fdfc97574646), you should be able to open it in v26.0.1 and export it as .DXF file. I hope it helps!

 

Regards,

Anshul Saini

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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Thank you for support  Anshul Saini,

 

      do you have a plugin?   because it cannot be downgrade to v25.0.1

It have a Other version up to 25.4.2 / 26.0 / 26.0.1

Other version.png

 

Thank you for support from Thailand

Ittipon  Phaksadee

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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I am afraid, @Beer5C1F, I don't have a Plugin, and there is no way to install an older version than 25.4.2 from the Creative Cloud app. I would like to know if the Ai file shared with you is opening at your end. If yes, are you able to export it to DXF and open it up?

 

Regards,

Anshul Saini

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Hello Anshul Saini,

 

Okay  Thank you for support.  I want to Export from .dxf  to .ai   [.dxf file it export from patterncut software from bussiness it's me ] 
I fixed it by installing the cs6 version to export and running it in the current version.

 

 

Thank you. 

Ittipon Phaksadee(Tei)
From  Thailand.

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