error de sistgema

[Juan24087179a3f8]

cada vez que abro Illustrator se queda sin responder, alguien sabe que puede ser?

[Kevin Stohlmeyer]

We need a lot more information in order to assist:

Specific versions of the OS and Illustrator, HD space, RAM, Graphics Card(s), etc.

[Met1]

Did you just update?

[Anshul_Saini]

Hi  @Juan24087179a3f8 ,

We are sorry to hear about your experience. I would request you to share a few details along with the ones asked by @Kevin Stohlmeyer @Met1,:

• Please test/ check if turning off the internet helps or not (not a suggestion or recommendation)?
• Please check if running the app as an Administrator helps or not. (only if your OS is windows)
• Are you using any other Antivirus?

• Does resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
  Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Also, try running the app in Safe Mode  (Mac/ Windows) & Root/ Hidden Admin account (Mac/ Windows) and share your observation with us.

We will be looking forward to your response.

Thanks & Regards,

Anshul Saini