error de sistgema

New Here ,
Apr 18, 2022 Apr 18, 2022

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cada vez que abro Illustrator se queda sin responder, alguien sabe que puede ser?

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Adobe Community Professional ,
Apr 18, 2022 Apr 18, 2022

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We need a lot more information in order to assist:

Specific versions of the OS and Illustrator, HD space, RAM, Graphics Card(s), etc.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Advisor ,
Apr 18, 2022 Apr 18, 2022

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Did you just update?

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Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

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Hi  @Juan24087179a3f8 ,

 

We are sorry to hear about your experience. I would request you to share a few details along with the ones asked by @kevin stohlmeyer @Met1,:

  • Please test/ check if turning off the internet helps or not (not a suggestion or recommendation)?
  • Please check if running the app as an Administrator helps or not. (only if your OS is windows)
  • Are you using any other Antivirus?
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

     

Also, try running the app in Safe Mode  (MacWindows) & Root/ Hidden Admin account (MacWindows) and share your observation with us.

 

 

We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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