ERROR guardar archivos AI y PDF

[jorge38797919gsq2]

Hola a la hora de querer guardar mis diseños en la extension AI o en PDF siempre ilustrador se traba y no deja guardar hasta que sale el mensaje de quieres cerrar este programa? no se como solucionarlo. a alguien le pasa igual?

[Anubhav M]

Hello @jorge38797919gsq2,

We understand that encountering technical issues can be frustrating. Would you mind trying to change the folder location you're saving your files to or saving it as a Cloud Document (https://adobe.ly/3LzUP7j) to check if it helps? Also, if Illustrator is crashing while trying to save, kindly try the suggestions shared in this help article (https://adobe.ly/4bWU4Qb) and let us know if it helps. We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

[creative explorer]

@jorge38797919gsq2 many of my students who start our program literally are using computers with 4 gigs of RAM, and honestly, with the latest version of Illustrator with Generative AI, 16 gigs of RAM is the bare minimum I think. The more you have the better of course. As well as processing power and graphics card. 

What OS system are you using, RAM, graphics card?

Try saving in Safe Mode and this may pinpoint the issue from drivers and such. 

[Monika Gause]

In addition to what Anubhav wrote:

- turn off "Save in background" in the Illustrator preferences

- do not directly save to a network or a thumb drive and in some cases Google Drive or other synchronized folders also fail