Error Illustratior ID-5000

New Here ,
Jul 11, 2022 Jul 11, 2022

Copy link to clipboard

Copied

Hi all,

 

Since 2 days i receive the error ID -5000 where it says that it cannot save the illustration since i do not have the rights. I tried to save the illustration to my Macbook. 

 

It started out of nowhere since i've been always able to save the illustrations I made.

 

I already tried to restart everything, sign in and out etc but nothing seems to work. 

 

Does anyone know what to do? 

TOPICS
Bug

Views

36

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 11, 2022 Jul 11, 2022

Hello @jim227092788198,

 

Sorry to hear about this experience. I would request you kindly try these steps and share your observations:

  • Go to System Preferences > Security and Privacy > Full Disk Access > Check Adobe Illustrator. It will ask you to quit Illustrator and relaunch it.
    AnubhavMajumder_0-1657539838566.png
    Note: Kindly unlock the window by clicking on the lock icon at the bottom left corner of the window if you cannot check the box for Illustrator or if it is greyed out.

 

Looking forward to hearing from you.

 

Thanks,

...

Likes

Translate

Translate
Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

Copy link to clipboard

Copied

LATEST

Hello @jim227092788198,

 

Sorry to hear about this experience. I would request you kindly try these steps and share your observations:

  • Go to System Preferences > Security and Privacy > Full Disk Access > Check Adobe Illustrator. It will ask you to quit Illustrator and relaunch it.
    AnubhavMajumder_0-1657539838566.png
    Note: Kindly unlock the window by clicking on the lock icon at the bottom left corner of the window if you cannot check the box for Illustrator or if it is greyed out.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines