Error occurred while processing the appearance of an object (using new 3D effects)

[Gardens at Night]

So I'm trying out the new 3D options in Illustrator (Tech. preview) and all I am getting is the error:

"An error occurred while processing the appearance of an object"

As you can see the object is just a rectangle.

Is there something I'm not doing correctly?

Dave

[abdul26146719vyyv]

[Doug A Roberts]

Did you see the first answer in this thread?

https://community.adobe.com/t5/illustrator-discussions/error-occurred-while-processing-the-appearanc...

Set your colour settings to something other than 'Emulate Illustrator 6' and try again.

[abdul26146719vyyv]

still facing the same problem.

[Monika Gause]

Someone might have to take a look into your system. Please contact Customer Care. They can do that. https://helpx.adobe.com/contact.html

Chat is in the bottom right.

[Monika Gause]

Could you turn that on and set it to one of the Default settings that match your region (instead of Emulate Illustrator 6)

[abdul26146719vyyv]

it is showing only two options.

[Doug A Roberts]

I would try to reset preferences in that case. There should be a list of settings.

[dwi3069529146gx]

work use this way

[Monika Gause]

I'm seeing Chrome in your taskbar. It eats RAM for breakfast, lunch and supper. Can you close it? Also After Effects and Photoshop.

While 16 GB of RAM should be enough for creating simple 3D objects, it's still not plenty.

[rafia26390647x70b]

You uninstall and then install again. thank you I was waiting to know the result.

[rafia26390647x70b]

It is very simple. I uninstalled and reinstalled. Everything will be fine. thank you

[Jess28445320xylc]

Also, facing this issue. Hesitant to post here as Adobe has NEVER resolved one of my tickets. I have read the entire thread and tried all suggestions. 

Please note, I use this feature daily and it just randomly stopped working. Any advice? 

[Jess28445320xylc]

I'm on my 4th or 5th crash now...any help?

[Monika Gause]

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@Jess28445320xylc  schrieb:

Please note, I use this feature daily and it just randomly stopped working. Any advice? 

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Which tickets are you referring to? Posting in this forum does not create a "ticket". 95% of participants here are volunteers. We try to help in or spare time.

Please tell us exactly in which way it fails. And also how much RAM and which machine do you have?