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After updating to Illustrator 2020 I am getting error messages when trying to export file as a TIF, PSD, PNG, JPG (any Photoshop compatible file). Does not happen to every file. I've tried to compare differences of the files and they are all types. Some all vector, some with TIF or PDF files incorporated in them. Double checked all my preferences and also did an uninstall/reinstall of application. Problem persists.
Error message is as follows: ! An unknown error caused the operation to fail.
Screen shot of error attached.
{Renamed by MOD}
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I can't replicate this on Windows? What OS are you using?
It may be worth posting your bug here: https://www.adobe.com/products/wishform.html
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Hi there,
Thanks for reaching out and highliting this. We have recently released an update for Illustrator 2020 (v 24.0.1) which contains some stability fixes. If you are not already on v 24.0.1, then we recommend you to update to the latest version and let us know how it goes.
PS: As of now, v(24.0.1) is released only in Germany, Canada, France, Italy, India, Australia, Netherlands. It will be rolled out to all geos soon.
For more details please take a look at this post: https://community.adobe.com/t5/illustrator/new-update-for-illustrator-24-0-1/td-p/10757029
If that doesn't help, I would request that if you can share a few more details like:
We’re here to help, just need more info.
Regards,
Srishti
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I am experiencing the same issues - not all files but some of them!
So annoying and im falling behind in my workload thanks to this issue - Have tried upgrading to the 24.0.1 and NOTHING!
How do i go back to the 2019 version?
Thanks,
Kris
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How do i go back to the 2019 version?
In the CC app click the 3 dots and check the Other Versions.
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Apparently Illustrator has become hyper sensitive to symbols in file and/or folder names. Remove any symbols (i.e., backslash (/), bullet (•), hashtag (#) etc.) Underscore (_) and hyphen (-) are okay. I removed these symbols from my folder names (only a few, coincidentally the ones I was having issues with) and no longer have any issues.
Good Luck,
Best Wishes,
Trish
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I had the same issue, v 24.1 on Mac Pro Mojave with a simple vector logo. Thank you Trish for the suggestion... it worked, as I had a "/" in the filename of the folder I was exporting to. Changed to a "_" and all good now.
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Hi Kris,
So sorry to hear about this. Please try the steps shared by Trish and let us know if that helps.
Also, you can keep two versions installed on your system. While we are troubleshooting, you can install 2019 version from the Creative Cloud desktop app: https://helpx.adobe.com/in/download-install/using/install-previous-version.html
Regards!
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How big is the file? What's the resolution that you are using while trying to save? Where are you saving? (Desktop, external drive, synced drive)
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I had this issue, and it seemed to be lack of disk space on my computer. I cleared some space, and was able to export to .tif without issues.