Error report Illustrator

[Zdenka2264105232cd]

Hi everybody, I cannot open Illustrator. I uninstalled the program, I did removed all Illustrator related folders manually but there is no result.

Thank you.

Zdenka

[Monika Gause]

Did you run the Cleaner Tool between uninstall and reinstall?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Also: you can contact Customer Care to have them check it out: https://helpx.adobe.com/contact.html

[Zdenka2264105232cd]

It is showing also this message. Do I have to run the cleaner tool? I have a problem only with Illustrator, the other programs are just fine. Thank you for your help!