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Did you run the Cleaner Tool between uninstall and reinstall?
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Also: you can contact Customer Care to have them check it out: https://helpx.adobe.com/contact.html
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It is showing also this message. Do I have to run the cleaner tool? I have a problem only with Illustrator, the other programs are just fine. Thank you for your help!