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Hi guys, i'm hoping that someone can help!
Since updating the creative cloud, whenever i try opening adobe illustrator, I keep getting this message:
Error in C:\Program Files (x86)\Common Files\Adobe\Startup Scripts CC\Adobe Photoshop\photoshop.jsx
Line 1:
I/O error...
I have no idea whats happening and could use some help please and its effecting my exporting
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Sometimes it helps to LOG-OUT and LOG-IN again inside CC Desktop App.
Also, try this: https://helpx.adobe.com/illustrator/using/safe-mode-illustrator-diagnostic-startup-tests.html
As you want to open AI but the Error mentions PS – try also to troubleshoot (Plugins, Preferences etc.) PS.
But all other tools from CC work well? What about the older Version of AI (you can install them side by side)?
Good luck.
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Hi @MattBlend,
We are sorry for the trouble. I would request you to share a few details like:
Also, when does this error pop up while launching the app or while using the app? Does the app close/ crash or start not responding after clicking on the "Ok" button?
We are here to help. We just need more information.
Thanks & Regards,
Anshul Saini