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ESC key not working on illustrator

Community Beginner ,
Dec 28, 2022 Dec 28, 2022

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Escape key is not working from isolation mode and exiting from the text box.

It is not a physical problem with the key, I checked with the keyboard viewer + key works fine on Photoshop & Indesign + works on illustrator pop-up panels such as the rotate panel.

Also tried changing Preference>General>Keyboard Increments but didn't work.

 

My adobe preference had always kept Creative Cloud up to date, so I'm guessing it's a new bug within a system. It worked fine before this week or last week. 

 

Anybody else having this issue? Using M1 Macbook pro.

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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Illustrator 27.1.1 on a Macbook Pro M1: Esc works in both situations you describe. Using Monterey

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/ p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Expert ,
Dec 28, 2022 Dec 28, 2022

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Have you tried resetting illustrator preferences?

https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

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Adobe Employee ,
Jan 20, 2023 Jan 20, 2023

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Hi @TRS24792302gsui,

 

We are sorry for the trouble. We are unable to replicate this behavior at our end.
Would you mind updating to v27.2 and seeing if that helps? If not, would you mind resetting your preferences as suggested by Kevin and try running the app in safe mode to see if the same behavior happens there as well or not?

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks,

Anshul Saini

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